Return Policy / Guarantee

Dentons Return Policy / Guarantee

Due to health regulations, pillows are non-exchangeable/refundable for change of mind or once the pillow has been used. Please ensure choosing the correct pillow for you.  Purchasing an incorrect pillow will not be covered under the manufacturer’s warranty.

If you believe your pillow to be faulty, all returns are to be made through the authorised stockist where the product was purchased.

For Dentons online orders - If you believe your pillow to be faulty, all returns must be authorised by Dentons prior to being returned. Please contact enquiries@dentons.com.au to gain an RA (return authorisation) number for your pillow to be returned for assessment by our quality control team.

Dentons Pillows come with a 5 year guarantee. The warranty is effective from the date of purchase, whether you have bought your product directly from Dentons or one of our authorised stockists.

Dentons products are individually processed, therefore minor variations can occur.

Our 5 year replacement guarantee protects consumers against potential product faults or defects.

If a valid proof of purchase is provided, Dentons will give you the following warranty for its products subject to the conditions set out below:

Dentons General Warranty Conditions:

• The warranty is valid only if the Dentons product is used and handled correctly as per the products instructions.
• The warranty does not cover normal changes in hardness/softness or properties which do not affect the pressure relieving properties.
• The warranty covers physical defects and changes which cause a visible, permanent indentation, more than 1.5cm in the Dentons material. (This does not apply to fibre filled / latex pillows.)
• To make a claim under the warranty you must present the original invoice or sales receipt as evidence of your purchase.

The warranty does not apply:

• If the product has been purchased used (second hand), or from anyone other than an authorised stockist or directly from the manufacturer.
• The product has not been used and/or handled with due care and/or in accordance with the instructions of use.
• If the Dentons instructions for using, cleaning and maintaining the product have not been followed, or if the product has otherwise been damaged as a result of poor maintenance, or careless use.
• If the product has been bent, squeezed etc in cold temperatures or for a period of time causing the material to tear or be permanently deformed.
• If the Dentons product has been wet or soaked. The Dentons material absorbs fluids and is difficult to dry, which reduces the functionality permanently and may cause the pillow to snap.
• If the product is very soiled or unhygienic.
• If a Dentons product has been altered or repaired without the permission of Dentons.
• To zips on the removable cover of Dentons pillows unless faulty upon receipt of the product.

If products are repaired under the warranty, the original warranty period is not extended. Please note the warranty is for repair or replacement only.

Subject to the conditions set out above, if you make a valid claim under the warranty period of 5 years, Dentons will provide you with an equivalent replacement product.